Subject: Ticket Assigned - Conversation with juweriya rafi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 10:41:36 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with juweriya rafi juweriya rafi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  juweriya rafi Bot:  Hi Juweriya Rafi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567576267 Bot:  Please wait while we transfer you to an agent Customer:  Waiting... Agent:  Hi Juweriya, Thank you for contacting us. My name is Yazid How may I help you? Customer:  Hiii Customer:  IMAGE Customer:  I had ordered these and I got just one... Customer:  Its supposed to come as a pair Agent:  Could you please share your order number so that I can assist you further? Customer:  6265669764 Customer:  I have to exchange some items due to size difference also? Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Okay sure Agent:  We sincerely apologize for any inconvenience caused to you,however  Please be assured as we have now escalated this issue to our concerned team they will get back to you on your email id . Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Juweriya Rafi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Juweriya, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Juweriya Rafi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:32 PM, 21st Jan                   Yahya                   Hi Juweriya, Thank you for contacting us.my name is Yahya, How may I help you?           02:33 PM, 21st Jan                     juweriya rafi                    I would like to exchange few things.....           02:33 PM, 21st Jan                   Yahya                   Could you please share your order id so that I can assist you further.           02:34 PM, 21st Jan                     juweriya rafi                    My order no. Is 6265669764           02:34 PM, 21st Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           02:34 PM, 21st Jan                     juweriya rafi                    Okay ??           02:34 PM, 21st Jan                   Yahya                   We would like to inform you that as we cna see that the items was from slpash so these days there is no exchange but you can return the items           02:35 PM, 21st Jan                     juweriya rafi                    I had talked with another agent about an error with my order.....With that I wanted to include exchange of fee items           02:36 PM, 21st Jan                     juweriya rafi                    No exchange??           02:36 PM, 21st Jan                     juweriya rafi                    Can I return?           02:36 PM, 21st Jan                   Yahya                   yes you can return the items during 14 days from the delivery daate           02:37 PM, 21st Jan                     juweriya rafi                    Okay then...When would you guys be coming for the return?           02:38 PM, 21st Jan                   Yahya                   within 3-5 days           02:38 PM, 21st Jan                     juweriya rafi                    I cant take anything instead of the Item I want to return?? Would that be possible??           02:38 PM, 21st Jan                   Yahya                   could you please elaborate your concern           02:40 PM, 21st Jan                   Yahya                   Are you still with us???           02:41 PM, 21st Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:41 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2006934