Subject: Ticket Assigned - Conversation with radhika jandial
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 10:38:58 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with radhika jandial radhika jandial                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  radhika jandial Bot:  Hi Radhika Jandial ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522619498 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hi mohd. Radhika here Customer:  Today i received a delivery where i receive 1 defected piece Agent:  Could you please share your order number so that I can assist you further? Customer:  Sure 9628059492 Agent:  As well as please share the picture of defected piece so that we can further assist you Customer:  Wair loading Customer:  IMAGE Agent:  can you explain the damaged place in the itme? Customer:  3 of the buttons r not there Customer:  IMAGE Customer:  3 is also there but not showing in pic Customer:  Now my question is if i have to order that again i have to pay 20 aed extra which i don't want to pay again... i want a replacement of this with size 12 Agent:  Can you please wait for a while so that i can check and assist you? Agent:  Sorry to know that you got the damaged item but we do not have an exchange option available online at this time. You can return Customer:  I have already applied for return but as ur regular customer... sometime or in rear cases u can give some replacement option Customer:  U guys should give some favour Agent:  We are really sorry but we have not any option like this Agent:  The item will be collected within 3-5 working days Agent:  Is there any thing else i can help you for today? Customer:  No problem can u tell me this item with size 12 is available on ur oasis mall store Customer:  So that i can go & collect it from there Agent:  Sorry we have not any idea about the offline stores Customer:  Thanks Agent:  Happy to assist you. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Radhika Jandial ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:33 PM, 21st Jan                   Yahya                   Hi Radhika, Thank you for contacting us.my name is Yahya, How may I help you?           02:34 PM, 21st Jan                     radhika jandial                    Hi team... would like to that why for my last 3 deliveries shukran point are not showing in my shukaran account           02:34 PM, 21st Jan                     radhika jandial                    ?           02:36 PM, 21st Jan                   Yahya                   Please accept our apologise for inconvenience caused.           02:36 PM, 21st Jan                   Yahya                   We would like to inform you that the shukran points will add directly to you after 14 days from the delivery date           02:37 PM, 21st Jan                   Yahya                   do you have any other query ???           02:37 PM, 21st Jan                   Yahya                   Are you still with us???           02:38 PM, 21st Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:38 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2006922