Subject: Ticket Assigned - Conversation with rahamat halsana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 10:36:08 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rahamat halsana rahamat halsana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rahamat halsana Bot:  Hi Rahamat Halsana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your p
 ayment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562645701            02:25 PM, 21st Jan                   Yahya                   Hi Rahamat, Thank you for contacting us.my name is Yahya, How may I help you?           02:27 PM, 21st Jan                   
   rahamat halsana                    Hello           02:27 PM, 21st Jan                     rahamat halsana                    I have some refund amount  on my credit  wallet  29.75           02:27 PM, 21st Jan                     rahamat halsana                    I was pay by card           02:28 PM, 21st Jan                     rahamat halsana                    Thus amount I want directly back on my debit card           02:28 PM, 21st Jan                   Yahya                   Please accept our apologise for inconvenience caused.           02:28 PM, 21st Jan                   Yahya                   We would like to inform you that we are really sorry we can not transfer any amount from credit ti bank account           02:29 PM, 21st Jan                     rahamat halsana                    Why           02:30 PM, 21st Jan                     rahamat halsana                    I want my refund amount  on card           02:30 PM, 21st Jan                   Yahya              
      we do not have the access to transfer the amount and we can not change the policy of the company           02:31 PM, 21st Jan                   Yahya                   Please accept our apologise for inconvenience caused.           02:31 PM, 21st Jan                   Yahya                   do you have any other query ???           02:31 PM, 21st Jan                     rahamat halsana                    So what I do right now           02:31 PM, 21st Jan                     rahamat halsana                    This amount  what I do           02:32 PM, 21st Jan                   Yahya                   We would like to inform you that you can use the amount in any time and there is no expiry date for the amount           02:32 PM, 21st Jan                   Yahya                   do you have any other query  could i assist you with ???           02:33 PM, 21st Jan                   Yahya                   As we have not received a response, this chat will be closed automatical
 ly. Please feel free to get in touch with us in case of any unanswered query.           02:35 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2006914