Subject: New Reply Received - LATE DELIVERY
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 09:40:58 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  The customer has responded to the ticket.  LATE DELIVERY  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/tOVjFPLR-UDfNoC4pPVxZg~~/AALN9wA~/RgRh6n-lPVcDc3BjQgpgCCVMCWBBLNLhUhpzdXBwb3J0QGJhYnlzaG9wc3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All, <br>
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Well received, we will do our best to arrange the delivery attempt at the earliest. <br>
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Best regards <br>
 
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<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>21/1/2021 1:35 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2004930] - LATE DELIVERY<br>
 
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<div dir="ltr">
<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Late Delivery<br>
Order Date :16/01/2021<br>
Order ID:6264679479<br>
Tracking ID:SD000961752<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on 16/01/21 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,</div>

<div dir="ltr">Yahya</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Wed, 20 Jan at 7:00 PM <span class="separator">, عائشة &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">عائشة</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><b>Bot: </b> أهلا مرة أخرى!<br>
		<b>Bot: </b> يرجى إدخال اسمك<br>
		<b>Customer: </b> عائشة<br>
		<b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<b>Customer: </b> تحديث طلبك<br>
		<b>Bot: </b> يرجى اختيار موقعك<br>
		<b>Customer: </b> Saudi Arabia<br>
		<b>Bot: </b> يرجى إدخال رقم الطلب للمتابعة<br>
		<b>Customer: </b> 6264679479<br>
		<b>Bot: </b> </span></div>

		<div><span class="separator">حالة الطلب الخاص بك : </span></div>

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		<span class="separator">يما يلي مواعيد استلام طلبك:</span>
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		<div><span class="separator"><strong>الطلب المنزلي: </strong>7 to 9 أيام</span></div>

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		<span class="separator">يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span>
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		<br>
		<span class="separator"><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br>
		<b>Customer: </b> لا<br>
		<b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<b>Customer: </b> Yes</span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">06:54 PM, 20th Jan</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Yahya</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">مرحبا عائشه معك يحيى ...... يسعدني مساعدتك</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">06:55 PM, 20th Jan</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">pmنود ابلاغك ان الطلب في طريقه اليك وسوف يتم ايصاله اليك في اقرب وقت واذا لم يتم ايصاله خلال 24 ساعه الرجاء التواصل بنا</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">06:55 PM, 20th Jan</span></div>
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		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">إلى الأن ما وصلني شيء</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">06:56 PM, 20th Jan</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Yahya</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">تقبل كامل اعتذارنا على الازعاج الذي تسببنا به وعلى التأخير.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">06:56 PM, 20th Jan</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">يرجى منحنا بعض الوقت حتى نتمكن من  التحقق من ذلك</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">06:56 PM, 20th Jan</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">نود ابلاغك ان فريق الشحن حاول الوصول اليك يوم امس ولكنه لم يتمكن من ايصال الطلب سوف نقوم بالتواصل مع فريق الشحن لكي يقوم باعاده المحاوله مره اخرى</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">06:57 PM, 20th Jan</span></div>
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		<div><span class="separator">تواصل معي و قال بكره و انتظر ما جاني اي شيء</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">06:58 PM, 20th Jan</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">يرجى العلم انه سوف نقوم بالتواصل مع الفريق المختص لكي يقوم بالامر في اسرع وقت ممكن</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">06:59 PM, 20th Jan</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Yahya</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">هل لديك اي استفسار اخر يمكنني مساعدتك به؟</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">06:59 PM, 20th Jan</span></div>
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		<div><span class="separator">لا</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/443597637384447" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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