Subject: Ticket Assigned - Conversation with razia faiz
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 16:30:00 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with razia faiz razia faiz                    Bot:  Hi again! Bot:  Please enter your name Customer:  razia faiz Bot:  Hi Razia Faiz ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:02 PM, 20th Jan                   Yahya                   Hi Razia, Thank you for contacting us.my name is Yahya, How may I help you?           08:03 PM, 20th Jan                     razia faiz                    I want return but still I didn’t get return request           08:03 PM, 20th Jan                     razia faiz                    Please help           08:04 PM, 20th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           08:04 PM, 20th Jan                     razia faiz                    order number is 9627342874.           08:05 PM, 20th Jan                     razia faiz                    I am waiting for return request option.           08:07 PM, 20th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:07 PM, 20th Jan                     razia faiz                    I have already returned my item through Aramex.           08:08 PM, 20th Jan                   Yahya                   please provide us the name of the item which you want to return           08:10 PM, 20th Jan                     razia faiz                    How can I send picture?           08:10 PM, 20th Jan                     razia faiz                    MAX  Solid Collared Tunic with Long Sleeves and Button Front Closure  Color: Brown  Size: 16           08:11 PM, 20th Jan                     razia faiz                    I have returned Twith my other or           08:12 PM, 20th Jan                     razia faiz                    I have returned together with my other order .           08:13 PM, 20th Jan                   Yahya                   We would like to inform you that we have created the return request for the item successfully           08:13 PM, 20th Jan                   Yahya                   do you have any other query ???           08:13 PM, 20th Jan                     razia faiz                    I already have returned the item .           08:14 PM, 20th Jan                   Yahya                   to where to have return it           08:16 PM, 20th Jan                     razia faiz                    I have returned it together with my other order item.           08:19 PM, 20th Jan                     razia faiz                    *another           08:20 PM, 20th Jan                   Yahya                   please provide me the tracking number for the order           08:22 PM, 20th Jan                   Yahya                   Are you still with us???           08:22 PM, 20th Jan                     razia faiz                    Both?           08:22 PM, 20th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:22 PM, 20th Jan                   Yahya                   yes           08:22 PM, 20th Jan                     razia faiz                    Okay please wait           08:23 PM, 20th Jan                   Yahya                   please provide me the tracking number of the return request not delivery request  for the order           08:23 PM, 20th Jan                     razia faiz                    tracking number is SD000903769.           08:24 PM, 20th Jan                   Yahya                   please provide me the tracking number of the return request not delivery request for the order           08:25 PM, 20th Jan                     razia faiz                    tracking number is SD000916446.           08:25 PM, 20th Jan                   Yahya                   please provide me the tracking number of the return request not delivery request for the order           08:25 PM, 20th Jan                     razia faiz                    These are returned request order.           08:26 PM, 20th Jan                     razia faiz                    But I got one and another I didn’t.           08:27 PM, 20th Jan                     razia faiz                    * item returned request and I have got refund as well.           08:28 PM, 20th Jan                   Yahya                   could you please provide me the tracking number for the return request which you return the items through it           08:29 PM, 20th Jan                   Yahya                   Are you still with us???           08:29 PM, 20th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:29 PM, 20th Jan                     razia faiz                    Yes           08:29 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005190