Subject: Ticket Assigned - Conversation with mahmoud
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 15:36:34 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahmoud mahmoud                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahmoud Bot:  Hi Mahmoud ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4529547416 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97433097609            07:30 PM, 20th Jan       
             Yahya                   Hi Mahmoud, Thank you for contacting us.my name is Yahya, How may I help you?           07:31 PM, 20th Jan                     mahmoud                    Hi Yahya           07:32 PM, 20th Jan                     mahmoud                    When I will receive my Shukran points?           07:32 PM, 20th Jan                     mahmoud                    It's written than Shukran points will be added after the order is delivered           07:34 PM, 20th Jan                     mahmoud                    But until now no Shukran points were addef           07:35 PM, 20th Jan                   Yahya                   We would like to inform you that SHUKRAN points will be initiate in your account after 14 days from the date of collection           07:35 PM, 20th Jan                     mahmoud                    OK thank you           07:36 PM, 20th Jan                   Yahya                   have a great day           07:36 PM, 20th Jan             
                              View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005030