Subject: Ticket Assigned - Conversation with sana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 16:37:43 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sana sana                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Sana Mohammad Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:24 PM, 19th Jan                     sana                    Hi           08:24 PM, 19th Jan                     sana                    Your refund for order 8398596225 is on its way & will be credited in 5-7 business days. Please check your email for more details.           08:25 PM, 19th Jan                     sana                    Got this message and then no one contact           08:25 PM, 19th Jan                     sana                    Hello           08:26 PM, 19th Jan                   Bot                   أهلا مرة أخرى!           08:26 PM, 19th Jan                     sana                    Hi           08:26 PM, 19th Jan                     sana                    No one contact           08:26 PM, 19th Jan                     sana                    Hello           08:27 PM, 19th Jan                   Bot                   أهلا مرة أخرى!           08:27 PM, 19th Jan                     sana                    Hello           08:28 PM, 19th Jan                   Bot                   أهلا مرة أخرى!           08:28 PM, 19th Jan                     sana                    Can i talk to agent           08:28 PM, 19th Jan                     sana                    Anyone there           08:28 PM, 19th Jan                     sana                    Hello           08:28 PM, 19th Jan                   Bot                   أهلا مرة أخرى!           08:28 PM, 19th Jan                     sana                    Hello           08:29 PM, 19th Jan                   Bot                   أهلا مرة أخرى!           08:29 PM, 19th Jan                     sana                    Want to talk to agent           08:29 PM, 19th Jan                     sana                    Hello           08:29 PM, 19th Jan                   Bot                   أهلا مرة أخرى!           08:29 PM, 19th Jan                     sana                    /startOver           08:30 PM, 19th Jan                   Bot                   يرجى إدخال اسمك           08:30 PM, 19th Jan                     sana                    Sana           08:30 PM, 19th Jan                   Bot                   مرحبًا Sana، ماذا تحتاج للمساعدة؟           08:30 PM, 19th Jan                     sana                    Hello           08:30 PM, 19th Jan                   Bot                   أهلا مرة أخرى!           08:30 PM, 19th Jan                     sana                    I didn’t get my refund           08:30 PM, 19th Jan                     sana                    Hell           08:31 PM, 19th Jan                     sana                    Hello           08:31 PM, 19th Jan                   Bot                   أهلا مرة أخرى!           08:31 PM, 19th Jan                     sana                    Can i talk to agent           08:31 PM, 19th Jan                     sana                    /startOver           08:31 PM, 19th Jan                   Bot                   يرجى إدخال اسمك           08:31 PM, 19th Jan                     sana                    Sana           08:31 PM, 19th Jan                   Bot                   مرحبًا Sana، ماذا تحتاج للمساعدة؟           08:31 PM, 19th Jan                     sana                    I didn’t get any refund back           08:31 PM, 19th Jan                   Bot                   مرحبًا Sana، ماذا تحتاج للمساعدة؟           08:31 PM, 19th Jan                     sana                    I didn’t get any refund back           08:32 PM, 19th Jan                   Bot                   مرحبًا Sana، ماذا تحتاج للمساعدة؟           08:32 PM, 19th Jan                     sana                    I didn’t get any refund back           08:32 PM, 19th Jan                   Bot                   مرحبًا Sana، ماذا تحتاج للمساعدة؟           08:32 PM, 19th Jan                     sana                    I didn’t get any refund back           08:32 PM, 19th Jan                   Bot                   مرحبًا Sana، ماذا تحتاج للمساعدة؟           08:32 PM, 19th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           08:36 PM, 19th Jan                   Yahya                   Are you still with us???           08:37 PM, 19th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:37 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2001964