Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 16:34:49 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9625822778 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to s
 till talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565354537 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Nikhil. How may I help you? Agent:  As per the system, we can see that you have successfully collected your order 9625822778 on Jan 07. Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Hi Customer:  I received but one of item is not from my list Customer:  How can i exchange Agent:  Did you receive a wrong item? Customer:  Yes one in package is wrong Customer:  Should i go to your outlet with all items or with only one wrong item Agent:  This is really unfortunate that you had received a wrong item in your purchase with us. Agent:  We apologize for the inconvenience. Agent:  We woudlr equest you to please sharet he name of the item against which you have received the wrong item and a
 lso share images of the wrong item that you have received Customer:  IMAGE Customer:  This is item i received Customer:  IMAGE Customer:  I orderd this Agent:  Thank you for sharing the images. Customer:  Hello Agent:  You can return the item at the stores and online as well. Agent:  Please confirm how do you wish to proceed with the returns Customer:  I will visit your place Customer:  Should i take all or one wrong item Agent:  Only the wrong item. Agent:  If there is any issues at the store, then please get back to us and we will assist you with the return and refund. Agent:  Please note that the store team will process the return and refund. Agent:  We will not be able to exchange this item with the one that you ordered. Agent:  Is there anything else we may assist you with today? Customer:  Thank you Agent:  You are welcome! Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feed
 back: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625822778 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:19 PM, 19th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           08:22 PM, 19th Jan   
                   hi                    Hi           08:22 PM, 19th Jan                     hi                    I have retunrned one item but still Money has not retuned back           08:22 PM, 19th Jan                     hi                    Or credited to my account           08:23 PM, 19th Jan                     hi                    10 days now           08:23 PM, 19th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           08:25 PM, 19th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           08:25 PM, 19th Jan                     hi                    9625822778           08:26 PM, 19th Jan                     hi                    I have retunrened wrong item what i received , But refund i didnot received yet           08:27 PM, 19th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the informa
 tion.           08:29 PM, 19th Jan                     hi                    Ok           08:30 PM, 19th Jan                   Yahya                   We would like to inform you that we Have return the refund to you right now to your account and its will take 4-15 days to be appear in your account           08:33 PM, 19th Jan                   Yahya                   do you have any other query ???           08:34 PM, 19th Jan                     hi                    Thank you           08:34 PM, 19th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:34 PM, 19th Jan                     hi                    For quick responce           08:34 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2001952