Subject: Ticket Assigned - Conversation with rubel miah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 16:16:26 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rubel miah rubel miah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rubel miah Bot:  Hi Rubel Miah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264659974 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966507646449 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Dear Sir,I want to cancel my order. Customer:  6264659974 Customer:  Are you listening me? Agent:  Can you wait for a while so that i can check and assist you? Customer:  OK.dear Sir. Agent:  We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.. Agent:  Is there any thing else i can assist you? Customer:  Please you inform courier person Customer:  You tell him the order has been cancelled. Agent:  okay Agent:  Is there any thing else i can assist you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rubel Miah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264659974 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Mohd Customer:  I ordered on cash on delivery. If the item has problem. How can i return it? Agent:  You can return it by creating online return request Agent:  no by visiting any nearby store Customer:  When give my refund? Customer:  Suppose, today I created return. He takes my item but money? Agent:  After creating the return request it will take 3-5 days to collect the item and Customer:  Money Agent:  after collection  it will take 3-7  days to refund Customer:  How to give. Cash or credit? Customer:  Because i ordered cash on delivery. Agent:  My credit Customer:  If i go to nearest store.will they payment cash? Customer:  Suppose, i give my item today in the nearest store.when they give my money? Agent:  you can ask them for cash Customer:  Give at once? Agent:  yes Customer:  Thanks dear Customer:  Give some information about my product Customer:  6264659974 Agent:  Can you wait for a while so that i can check and assist you? Customer:  I ordered for three trolleys. But i don’t know size? Customer:  Please check it size. Customer:  Large, medium, small? Agent:  Kindly tell us the item name Customer:  OK Agent:  161206422 - - IT Textured Hard Case Luggage Bag  161342670 - - Duchini Textured Travel Hard Case with Retractable Handle   161204897 - - IT Hard Case Printed Luggage Bag with 360 Spinner Wheels Agent:  which one Customer:  161206422? Agent:  IMAGE Agent:  you can find all the details here in image Customer:  Sir I don’t know it Customer:  Please you tell size.L,M,S. Agent:  it is large size Customer:  Good Agent:  Happy to assist you. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rubel Miah ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:07 PM, 19th Jan                     rubel miah                    Hi           08:10 PM, 19th Jan                   Yahya                   Hi, Thank you for contacting us. How may I help you?           08:13 PM, 19th Jan                   Yahya                   Are you still with us???           08:16 PM, 19th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:16 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2001881