Subject: Ticket Assigned - Conversation with farina
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 15:03:08 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farina farina                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  farina Bot:  Hi Farina ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Farina ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263642627 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:56 PM, 19th Jan                   Yahya                   Hi Farina, Thank you for contacting us.my name is Yahya, How may I help you?           06:57 PM, 19th Jan                     farina                    Hi           06:57 PM, 19th Jan                     farina                    Actually i want to use my shukran card for new order           06:58 PM, 19th Jan                     farina                    But i forgot my pin           06:58 PM, 19th Jan                     farina                    How to recover that please guide           06:58 PM, 19th Jan                   Yahya                   We see that you are in touch regarding the Shukran points you have acquired from your recent purchases from our website.  We would like to know that your Shukran Points have already been added to your Shukran account. However, you will not be able to use these Points for the next 14 days. This count starts 14 days from the date your items were delivered to your last purchase.  Please note that it will take up to 14 days for the Shukran Points you have earned from your purchases to be reflected in your Shukran account.           07:00 PM, 19th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:02 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2001675