Subject: Ticket Assigned - Conversation with farina hafi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 14:25:56 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farina hafi farina hafi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farina hafi Bot:  Hi Farina Hafi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263642627 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508087029 Bot:  Please wait while we transfer you to an agent Agent:  Hi  Farina , Thank you for contacting us. This's Mohamed How may I help you? Customer:  I want to change my pick up point Customer:  I want my pick up point to be in dareen mall dammam Agent:  Could you please share your order number so that I can assist you further? Customer:  6263642627 Agent:  We are apologising bust we can't change the collection method after placing the order. Customer:  Ia there any other option Agent:  we can cancel the order for you and reorder again Customer:  Cancel order means i have to wait for refund and place order again right Agent:  yes. Customer:  Thankx brother no need Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Farina Hafi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263642627 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi  Farina , Thank you for contacting us. This's Mohamed How may I help you? Agent:  Hi Farina, I'm not getting a response from you. Are we still connected? Customer:  How much time will it take to transfer amt back Agent:  From our side refund will be done at the same time and it will take from 4-15 days to appear in your account according to your bank procerdures. Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Farina Hafi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:19 PM, 19th Jan                     farina hafi                    I forgot my shukran pin           06:20 PM, 19th Jan                   Yahya                   Hi Farina, Thank you for contacting us.my name is Yahya, How may I help you?           06:22 PM, 19th Jan                   Yahya                   KINDLY CONTACT SHUCKRAN TEAM           06:25 PM, 19th Jan                   Yahya                   [email-masked]           06:25 PM, 19th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:25 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2001528