Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 13:03:34 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096598893215            04:45 PM, 19th Jan                   Yahya                   Hi, Thank you for contacting us. How may I help you?           04:46 PM, 19th Jan                   Yahya                   Are you still with us???           04:47 PM, 19th Jan                     hello                    yes           04:47 PM, 19th Jan                     hello                    hi           04:47 PM, 19th Jan                     hello                    i had ordered 2 sofa sets from ur alrai branch           04:48 PM, 19th Jan                     hello                    the sofa sets delivered home , yesterday is a different colour           04:48 PM, 19th Jan                     hello                    pls let them deliver the same colour as shown in the showroom and as  i ordered           04:49 PM, 19th Jan                     hello                    are you online ?           04:50 PM, 19th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           04:50 PM, 19th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           04:50 PM, 19th Jan                     hello                    iam in office. bill is at home           04:51 PM, 19th Jan                     hello                    u can track on my mbile nimber pls           04:51 PM, 19th Jan                     hello                    number pls           04:52 PM, 19th Jan                     hello                    this was at Alrai showroom.  on saturday 16/1/2021 at 5.45 pm           04:52 PM, 19th Jan                   Yahya                   kindly provide us  your email ID           04:52 PM, 19th Jan                     hello                    my mobile no. 98893215           04:52 PM, 19th Jan                     hello                    [email-masked]           04:53 PM, 19th Jan                     hello                    iam a shukran card holder since 2002           04:54 PM, 19th Jan                   Yahya                   We would like to inform you that we could not get access through your email and contact number           04:54 PM, 19th Jan                   Yahya                   kindly provide us the order number           04:54 PM, 19th Jan                     hello                    moment           04:55 PM, 19th Jan                     hello                    it is not an online order. it is a purchase from your store.           04:56 PM, 19th Jan                   Yahya                   We would like to inform you that we are customer serivce for online order only kindly contact the team of the store           04:58 PM, 19th Jan                     hello                    pls provide a contact number           04:59 PM, 19th Jan                   Yahya                   (800-6927)           05:00 PM, 19th Jan                   Yahya                   do you have any other query ???           05:00 PM, 19th Jan                     hello                    no thx           05:01 PM, 19th Jan                   Yahya                   have a great day           05:03 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2001174