Subject: Ticket Assigned - Conversation with umema shabbir
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 12:34:41 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with umema shabbir umema shabbir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  umema shabbir Bot:  Hi Umema Shabbir ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6249822074 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531697461 Bot:  Please wait while we transfer you to an agent Customer:  I have received my goods on the 3rd of December but the status is still showing as processing. I want to return some goods which I can’t unless it is shown as delivered. I have called on the customer care many times and I also contacted ont he chatbot many times. Every time you guys just say yes we will see what we can do. What kind of customer service is this? I am extremely disappointed . Customer:  Last time the guy here said he will raise the online return request for the goods that I want to return. I typed all the  details but then he said we have some technical issue. It’s been 2 weeks since I talked to that person. Does it take 2 weeks to solve the technical issue in your system? Customer:  There? Anyone? Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I have received my goods on the 3rd of December but the status is still showing as processing. I want to return some goods which I can’t unless it is shown as delivered. I have called on the customer care many times and I also contacted ont he chatbot many times. Every time you guys just say yes we will see what we can do. What kind of customer service is this? I am extremely disappointed . Agent:  Could you please share your order number so that I can assist you further? Customer:  6249822074 Agent:  We request you please provide us the item that you want to return it  then will make return request from our side Customer:  Yes I will type it again. I did it last time too. Please wait while I type Agent:  Are you still with us ?? Customer:  Yes please wait I said . Customer:  I will write one by one. When I’ll be done I’ll said it. There are 6-7 items Customer:  Textured crossbody bag with detachable strap (grey) Customer:  Printed flat sandals with hook and loop closure (pink) Customer:  Ben 10 printed slip on slides Customer:  Bossini text printed joggers with drawstring closure (green) Customer:  Juniors striped t-shirt with round neck and long sleeves (red) Customer:  Juniors full length plain jog pants with pocket detail and drawstring (blue) Customer:  Juniors denim pants with button and zip closure Customer:  Done Customer:  There are 7 items Customer:  There ? Agent:  wait a moment Customer:  Ok Customer:  ? Agent:  We would like to inform  you that your request for return has been created successfully Customer:  Ok thanks. So I’ll get a refund ? Customer:  And what will be the procedure? Agent:  We would like to inform you that it will take 2-5 business days to reach the item to warehouse after collecting from you and 1-2 days to conduct a quality check and to initiate refund. Customer:  Okay thanks . Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Umema Shabbir ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6249822074 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:27 PM, 19th Jan                   Yahya                   Hi Umema, Thank you for contacting us.my name is Yahya, How may I help you?           04:30 PM, 19th Jan                   Yahya                   Are you still with us???           04:31 PM, 19th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:33 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2001044