Subject: Ticket Assigned - Conversation with bhavana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 12:09:40 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bhavana bhavana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bhavana Bot:  Hi Bhavana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628279240 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555055488 Bot:  Please wait while we transfer you to an agent Agent:  Hi Bhavana, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  9628279240 Customer:  Hasn't been delivered Customer:  I have one more order number Customer:  Hello Customer:  U ther3 Customer:  Manish? Agent:  thank you for sharing the order id. Agent:  Please allow us few mins so that we can check the details for you Customer:  Ok Agent:  Thank you for your patience. Agent:  Please confirm your contact number: +971555055488 Customer:  Yes Agent:  thank you for confirming the contact number. Agent:  Please note that as we can check your order has already been shipped from the warehouse and on its way with the courier team. Customer:  Ok Customer:  How about 9628421844 Agent:  as we can can check this order is also in transit with the courier team Agent:  you can track your order at https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=RP011221001423&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar Agent:  Please ignore above link. Customer:  ?? Agent:  and consider this as an updated one. Agent:  FP011321002504 Agent:  https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP011321002504&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar Customer:  I want both orders today Customer:  Thanks Agent:  for the order id 9628279240 you can track here https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP011321001361&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Bhavana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628279240 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Bhavana, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  IMAGE Customer:  Can you see the picture Customer:  I got my order which was placed on 13 but i did not get the one which i placed on 12 Customer:  Why? Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Bhavana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628279240 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Bhavana, Thank you for contacting us. My name is Yazid How may I help you? Customer:  I have placed an order on 12th Customer:  And i haven't received it yet Customer:  Why? Customer:  9628279240 Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Bhavana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628279240 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Customer:  Ur colleague told me that there is a close follow up on my delivery Customer:  But i haven't received any confirmation Customer:  How many days does it take you to solve an issue? Customer:  When can i expect my package to be delivered? Agent:  is this  your order number 9628279240? Customer:  Yes Agent:  Please hold for a moment while I gather those details for you. Customer:  Placed on 12th Agent:  kindly confirm is this  your mobile  number 55055488 Customer:  Yes Agent:  We will raise your issue to the concern  team  to deliver your order asap Agent:  Is there anything else I can help you with? Customer:  Asap but by when? Customer:  Today tmrw dayafter ? Customer:  When Agent:  within  1-2  days  will do  the needful  the courier will  contact you on your mobile  number Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Bhavana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628279240 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi My Name is Osam. I will be happy to help you  Customer:  IMAGE Agent:  Can you provide us your order number so that we can assist you better Customer:  9628279240 Agent:  May I request you to stay on-hold while checking you order details Customer:  Ok Agent:  kindly confirm your mobile number 971555055488 Customer:  Yes Agent:  Please know that our courier team will contact you again to receive your order Customer:  By when? Agent:  Make sure that you receive the call and schedule the delivery time Agent:  they will call you within 1-2 days Customer:  Okk Agent:  Is there anything else I can help you with? Customer:  No but I'm not happy with the delay Customer:  Ordered it on 12th Agent:  Please know that we will do our best to get your order delivered as soon as possible Agent:  Is there anything else I can help you with? Customer:  Ok Customer:  No Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Hmm Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Bhavana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628279240 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Bhavana, Thank you for contacting us. This's Mohamed How may I help you? Customer:  I haven't received my order which was placed on 12th jan Customer:  But i received the order which i placed yesterday Customer:  9628279240 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  It says out for delivery Agent:  After we checked the order is out for delivery today Customer:  Ok Customer:  And? Agent:  It will be delivered to you today. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Bhavana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628279240 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:56 PM, 19th Jan                   Yahya                   Hi Bhavana, Thank you for contacting us.my name is Yahya, How may I help you?           03:59 PM, 19th Jan                     bhavana                    Hi           03:59 PM, 19th Jan                     bhavana                    I believe I have chat with you before for my order placed on 12th           04:00 PM, 19th Jan                     bhavana                    It's still not delivered           04:00 PM, 19th Jan                     bhavana                             04:00 PM, 19th Jan                     bhavana                    It says out for delivery but no call yet           04:00 PM, 19th Jan                     bhavana                    Then again at night I will recieve sms that sorry we couldn't get you, we will reschedule your delivery           04:01 PM, 19th Jan                     bhavana                    Do u want me to go n pick it up from the courier service??           04:01 PM, 19th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           04:02 PM, 19th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:02 PM, 19th Jan                     bhavana                    Ok           04:02 PM, 19th Jan                   Yahya                   We would like to inform you that after verifying the matter, it has become evident to us that the shipping team has tried to reach you to deliver the order, but has not found any response, and we would like to inform you also that the shipping team is on its way to you again please ask the shipping team           04:05 PM, 19th Jan                   Yahya                   the courier team will contact you through your no +971555055488           04:06 PM, 19th Jan                   Yahya                   Are you still with us???           04:07 PM, 19th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:09 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2000946