Subject: Ticket Assigned - Conversation with george
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 11:55:37 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with george george                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  george Bot:  Hi George ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553791143            03:44 PM, 19th Jan                   Yahya                   Hi George, Thank you for contacting us.my name is Yahya, How may I help you?           03:44 PM, 19th Jan                     george                    Hello.           03:45 PM, 19th Jan                     george                    A product in my recent order was not included however I have already paid for it           03:45 PM, 19th Jan                     george                    Can you please explain the next steps?           03:45 PM, 19th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:46 PM, 19th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           03:46 PM, 19th Jan                     george                    Of course           03:48 PM, 19th Jan                     george                    Please give me a moment           03:48 PM, 19th Jan                     george                    9629081291           03:49 PM, 19th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:50 PM, 19th Jan                     george                    Of course           03:51 PM, 19th Jan                   Yahya                   Sorry, we would like to inform you that after verifying the order, we found out that one item has been canceled for reasons related to quality and in order not to be disturbed by the product, it has been canceled           03:51 PM, 19th Jan                     george                    That’s ok           03:51 PM, 19th Jan                   Yahya                   do you have any other query ???           03:52 PM, 19th Jan                     george                    What happens with the refund?           03:52 PM, 19th Jan                   Yahya                   We would like to inform you that the refund has been return to your bank account and it will take from 4-10 days to be appear in your account           03:54 PM, 19th Jan                   Yahya                   Are you still with us???           03:55 PM, 19th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:55 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2000888