Subject: Ticket Assigned - Conversation with jazmin bay
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 11:42:13 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jazmin bay jazmin bay                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jazmin bay Bot:  Hi Jazmin Bay ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629687549 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529780711            03:37 PM, 19th Jan       
             Yahya                   Hi Jazmin, Thank you for contacting us.my name is Yahya, How may I help you?           03:38 PM, 19th Jan                     jazmin bay                    Hi           03:38 PM, 19th Jan                     jazmin bay                    I would like to change my delivery address           03:38 PM, 19th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:39 PM, 19th Jan                     jazmin bay                    Is it possible to change it?           03:40 PM, 19th Jan                   Yahya                   We would like to inform you that we are really sorry we can not change the address after placing the order kindly inform the courier team when they contact you           03:40 PM, 19th Jan                     jazmin bay                    Ok thanks           03:41 PM, 19th Jan                   Yahya                   have a great day           03:41 PM, 19th Jan           
                                View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2000836