Subject: Ticket Assigned - Conversation with hajira
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 11:33:07 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hajira hajira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hajira Bot:  Hi Hajira ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9621874191 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566916222 Bot:  Please wait while we transfer you to an agent Customer:  No  need. Customer:  Thank you Agent:  Hi Hajira, Thank you for contacting us. My name is Amir. I'm here to help you regarding Your order update Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hajira ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  0566916222 Bot:   Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:25 PM, 19th Jan                     hajira                    9629027072           03:25 PM, 19th Jan                   Yahya                   Hi Hajira, Thank you for contacting us.my name is Yahya, How may I help you?           03:26 PM, 19th Jan                     hajira                    When will my order be ready ?           03:26 PM, 19th Jan                     hajira                    Hello Yahya           03:26 PM, 19th Jan                     hajira                    Can you tell me why my order is late ?           03:26 PM, 19th Jan                     hajira                    9629027072           03:26 PM, 19th Jan                     hajira                    It was placed on Saturday and should have been received by Monday           03:27 PM, 19th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:28 PM, 19th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:28 PM, 19th Jan                   Yahya                   We would like to inform you that your order will be deliver to you within 24hrs           03:29 PM, 19th Jan                   Yahya                   if the order not deliver at the mentioned time kindly contact us           03:29 PM, 19th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:32 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2000800