Subject: Ticket Assigned - Conversation with rawan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 16:05:55 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rawan rawan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rawan Bot:  Hi Rawan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555581581            07:58 PM, 18th Jan                   Yahya                   Hi Rawan, Thank you for contacting us.my name is Yahya, How may I help you?           07:59 PM, 18th Jan                     rawan                    Hello           07:59 PM, 18th Jan                     rawan                    I was at centerpoint rak today. Al dhait branch trying to exchange 2 items that i bought last week           07:59 PM, 18th Jan                     rawan                    And I would like to make a complaint about this branch           07:59 PM, 18th Jan                     rawan                    Unprofessional and useless staff           07:59 PM, 18th Jan                     rawan                    No one is trying to help           07:59 PM, 18th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           08:00 PM, 18th Jan                     rawan                    How can I make a complaint ?           08:00 PM, 18th Jan                   Yahya                   We would like to inform you that as the policy of centerpoint there is no exchange but you can return the items           08:00 PM, 18th Jan                   Yahya                   we can raising your complain to the concen team           08:01 PM, 18th Jan                     rawan                    They didnt say this           08:01 PM, 18th Jan                     rawan                    All they said we cannot exchange as you dont have bill, while on the other side a customer was returning an item that he bought from december           08:02 PM, 18th Jan                     rawan                    And he didnt have a bill and didnt have shukran           08:02 PM, 18th Jan                     rawan                    And he got a credit note for that           08:02 PM, 18th Jan                     rawan                    So I dont quiet understand this           08:02 PM, 18th Jan                   Yahya                   Thank you for contacting us and giving us the opportunity to serve you.  We are very sorry and apologize for the trouble that we caused. These are not our services that we provide to our dear customers and we hope that this experience is considered rare and we will strive to develop our services for the better.           08:02 PM, 18th Jan                     rawan                    Yeah okay but this still didnt solve my issue and the unfairness of the staff           08:03 PM, 18th Jan                     rawan                    I would like to contact HR           08:03 PM, 18th Jan                     rawan                    Can you provide me with the number or email           08:03 PM, 18th Jan                   Yahya                   kindly contact us through [email-masked]           08:04 PM, 18th Jan                     rawan                    Is this HR ?           08:05 PM, 18th Jan                   Yahya                   yes           08:05 PM, 18th Jan                     rawan                    Ok thanks           08:05 PM, 18th Jan                   Yahya                   have a great day Rawan           08:05 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1998641