Subject: Ticket Assigned - Conversation with saira
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 15:48:56 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saira saira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saira Bot:  Hi Saira ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629481114 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544205008            07:36 PM, 18th Jan                     saira                    Just want to cancel order           07:37 PM, 18th Jan                   Yahya                   Hi Saira, Thank you for contacting us.my name is Yahya, How may I help you?           07:39 PM, 18th Jan                     saira                    Want to cancel order please           07:39 PM, 18th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           07:39 PM, 18th Jan                     saira                    Can you cancel it           07:40 PM, 18th Jan                   Yahya                   We would like to inform you that we are sorry we do not have the access on the system to cancel your order due it has been shipped  9629481114           07:41 PM, 18th Jan                     saira                    It’s not been shipped the order was just placed today not updated on app either           07:41 PM, 18th Jan                   Yahya                   Please accept our apologise for inconvenience caused. we can not cnacel the order but you can inform the courier team to cancel the order when they contact you for delivery           07:43 PM, 18th Jan                     saira                    Well what courier team as it’s not for delivery it’s collect Instore           07:44 PM, 18th Jan                     saira                    You’d Gould really check the system before responding           07:44 PM, 18th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           07:45 PM, 18th Jan                     saira                    So           07:45 PM, 18th Jan                     saira                    Will you cancel it           07:45 PM, 18th Jan                   Yahya                   sorry you can inform the team of the store when they contact you for collection to cancel the order and the will do the needful]           07:46 PM, 18th Jan                   Yahya                   Are you still with us???           07:48 PM, 18th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:48 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1998583