Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 15:31:29 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502008424 Bot:  Please wait while we transfer you to an agent Customer:  0502009424 Customer:  This is correct Customer:  I went to return in centre point they said order number is nt reflecting Agent:  Hi   , Thank you for contacting us. This's Mohamed How may I help you? Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:16 PM, 18th Jan                     hi                    9628611731           07:16 PM, 18th Jan                     hi                    This is my order number i went twice to return in store           07:17 PM, 18th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           07:17 PM, 18th Jan                     hi                    They say order number not  reflecting           07:17 PM, 18th Jan                     hi                    9628611731           07:18 PM, 18th Jan                     hi                    This is my order number           07:18 PM, 18th Jan                     hi                    I wanted to return the shoe but when i went to store           07:18 PM, 18th Jan                     hi                    They say the order number is not reflecting in system           07:18 PM, 18th Jan                     hi                    Plz check           07:19 PM, 18th Jan                     hi                    Hi           07:20 PM, 18th Jan                     hi                    Anyone thr           07:20 PM, 18th Jan                   Yahya                   We would like to inform you that the order number is shown on the system kindly show this chat to the team of the store           07:20 PM, 18th Jan                     hi                    I went twice they say u have to return online           07:21 PM, 18th Jan                     hi                    So can u plz place the request           07:21 PM, 18th Jan                     hi                    My address is Mehta plaza behind move n pik hotel A block 508           07:21 PM, 18th Jan                     hi                    In the centre point system its not showing           07:22 PM, 18th Jan                     hi                    Online it is showing           07:22 PM, 18th Jan                     hi                    I went dubai mall           07:22 PM, 18th Jan                     hi                    As well centre point bur dubai           07:22 PM, 18th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           07:23 PM, 18th Jan                   Yahya                   We would like to inform you that we will apply return request through our system and the courier team will contact you for collection           07:23 PM, 18th Jan                   Yahya                   Are you still with us???           07:25 PM, 18th Jan                     hi                    Ya           07:25 PM, 18th Jan                   Yahya                   We would like to inform you that we will apply return request through our system and the courier team will contact you for collection           07:25 PM, 18th Jan                     hi                    Great           07:25 PM, 18th Jan                     hi                    Address u can update its Oud mehta plaza bldng           07:26 PM, 18th Jan                     hi                    Oud mehta plaza bldng A block 508           07:26 PM, 18th Jan                     hi                    Amount will be refunded in account           07:26 PM, 18th Jan                     hi                    Or what           07:26 PM, 18th Jan                   Yahya                   We would like to inform you that the return request has been created           07:27 PM, 18th Jan                     hi                    Thax dear i got the msg           07:27 PM, 18th Jan                   Yahya                   do you have any other query ???           07:27 PM, 18th Jan                     hi                    The amount will be credited to card           07:28 PM, 18th Jan                     hi                    How           07:28 PM, 18th Jan                     hi                    That will happen           07:28 PM, 18th Jan                     hi                    Or they will give credit note           07:28 PM, 18th Jan                   Yahya                   yes the refund will be initiated to your bank account           07:30 PM, 18th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:31 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1998525