Subject: Ticket Assigned - Conversation with mohamed yakout
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 14:13:54 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed yakout mohamed yakout                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed yakout Bot:  Hi Mohamed Yakout ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262907684 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0580767287 Bot:  
 Please wait while we transfer you to an agent Agent:  Hi Mohamed, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  I don't receive the order no 6262907684 Customer:  It was on10/1/2021 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response, and the shipping team tried to repeat the process again and did not succeed either. Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Customer:  Can i receive the ship from the nearest Centerpoint? Agent:  We would like to inform you that you will get your order form the store which you placed when you placed the order Agent:  do you have any other query ??? Agent:  Are you still with us??? Agent:  As we have not received a response
 , this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohamed Yakout ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262907684 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            
 06:04 PM, 18th Jan                   Yahya                   Hi Mohmmed, Thank you for contacting us.my name is Yahya, How may I help you?           06:05 PM, 18th Jan                     mohamed yakout                    Thanks for your support .please ket the delivery been at centerpoint jubail madian streeat           06:05 PM, 18th Jan                     mohamed yakout                    During request only option available thst time was dilver to home           06:06 PM, 18th Jan                     mohamed yakout                    However i can collect from nearst shop           06:06 PM, 18th Jan                     mohamed yakout                    I don't receive my order           06:07 PM, 18th Jan                     mohamed yakout                    It was on10/2021           06:07 PM, 18th Jan                   Yahya                   We would like to inform you that you will get your order form the store which you placed when you placed the order           06:09 PM,
  18th Jan                   Yahya                   do you have any other query  could i assist you with ???           06:10 PM, 18th Jan                     mohamed yakout                    I go to the store?           06:11 PM, 18th Jan                     mohamed yakout                    The order is their?           06:11 PM, 18th Jan                   Yahya                   yes the order is ready for collection           06:12 PM, 18th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:13 PM, 18th Jan                     mohamed yakout                    I was their yesterday and they told that no order           06:13 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1998235