Subject: Ticket Assigned - Conversation with mohamed yakout
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 14:01:29 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed yakout mohamed yakout                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed yakout Bot:  Hi Mohamed Yakout ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262907684 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0580767287       
      05:49 PM, 18th Jan                   Yahya                   Hi Mohamed, Thank you for contacting us.my name is Yahya, How may I help you?           05:50 PM, 18th Jan                     mohamed yakout                    I don't receive the order no 6262907684           05:51 PM, 18th Jan                     mohamed yakout                    It was on10/1/2021           05:51 PM, 18th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:52 PM, 18th Jan                     mohamed yakout                    Ok           05:52 PM, 18th Jan                   Yahya                   We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response, and the shipping team tried to repeat the process again and did not succeed either.           05:54 PM, 18th Jan                   Yahya           
         please give me some time will escalate your concern to the relevant team and will get back to you on email           05:56 PM, 18th Jan                     mohamed yakout                    Can i receive the ship from the nearest Centerpoint?           05:56 PM, 18th Jan                   Yahya                   We would like to inform you that you will get your order form the store which you placed when you placed the order           05:59 PM, 18th Jan                   Yahya                   do you have any other query ???           06:01 PM, 18th Jan                   Yahya                   Are you still with us???           06:01 PM, 18th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:01 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.
 com/helpdesk/tickets/1998192