Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 11:22:24 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629269650 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:59 PM, 18th Jan                   Yahya                   Hi, Thank you for contacting us.my name is 
 Yahya, How may I help you?           03:00 PM, 18th Jan                     hi                    Hi, i have an order           03:00 PM, 18th Jan                     hi                    With click and clooect           03:00 PM, 18th Jan                     hi                    Today i received a call confirm that the smsm code is sent to me           03:01 PM, 18th Jan                     hi                    So far i didn't receive the verification 3           03:01 PM, 18th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:02 PM, 18th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           03:02 PM, 18th Jan                     hi                    9629269650           03:02 PM, 18th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:05 PM, 18th Jan            
          hi                    Suer           03:05 PM, 18th Jan                   Yahya                   We would like to inform you that your order has been placed successfully yesterday and it needs 2-3 days to be deliver to you           03:06 PM, 18th Jan                     hi                    I understand           03:07 PM, 18th Jan                     hi                    But i have received a call from ur partner           03:07 PM, 18th Jan                     hi                    Fodeal           03:07 PM, 18th Jan                   Yahya                   so they will deliver your order today itself kindly give a response to the team to collect your order           03:11 PM, 18th Jan                     hi                    Ok dear its a click and collect order           03:11 PM, 18th Jan                     hi                    I have to receive the verification code to receive the order           03:11 PM, 18th Jan                     hi                    Fro
 m ur collect point           03:12 PM, 18th Jan                     hi                    Yoday itself foeal called me           03:12 PM, 18th Jan                     hi                    Confirming they sent me the code           03:12 PM, 18th Jan                     hi                    But i actually didn't           03:12 PM, 18th Jan                     hi                    I cannot go just take the order           03:12 PM, 18th Jan                     hi                    Would u please check           03:13 PM, 18th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:13 PM, 18th Jan                     hi                    Sure           03:14 PM, 18th Jan                   Yahya                   We would like to inform you that your order is ready for collection you can go to collect your order today           03:17 PM, 18th Jan                     hi                    I need the veri
 fication code           03:18 PM, 18th Jan                     hi                    I cant collect the order without the verification code           03:18 PM, 18th Jan                   Yahya                   kindly shut down your device and start it again           03:19 PM, 18th Jan                     hi                    I did that already and check with the network provider           03:20 PM, 18th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:21 PM, 18th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           03:21 PM, 18th Jan                     hi                    Sure           03:21 PM, 18th Jan                     hi                    No issue           03:21 PM, 18th Jan                     hi                    Thanks alot           03:21 PM, 18th Jan                   Yahya                  
  have a great day           03:22 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1997544