Subject: New Reply Received - LATE SHIPMENT ZIMBRA
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 11:12:27 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  The customer has responded to the ticket.  LATE SHIPMENT ZIMBRA  Ticket comment <div dir="ltr">
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<div dir="ltr" class="gmail_attr">Hi,</div>
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<div dir="ltr" class="gmail_attr">I would like to follow up my order

9623471013 (striped towel) .</div>
<div class="gmail_attr">I already received the splash items and the 2pc towel has been cancelled already and got the refund.</div>
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<div class="gmail_attr">But how about the striped towel? are you still sending it to me or i will get refund? </div>
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<div class="gmail_attr">It's almost one month and this issue has not been resolved. </div>
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<div class="gmail_attr">You have already ruined my holiday as these items are for gift givings.!!! </div>
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<div dir="ltr" class="gmail_attr"> ---------- Forwarded message ---------<br>
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<div>From: <strong class="gmail_sendername" dir="auto">jenny mangahas</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Mon, Jan 18, 2021 at 2:56 PM<br>Subject: Re: [#1945797] - LATE SHIPMENT ZIMBRA<br>To: Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div dir="ltr">Hi, <div><br></div>
<div>I received only the last 23.12.20 were the splash items. </div>
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<div>The attached photo is still pending. (striped towel) </div>
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<div dir="ltr" class="gmail_attr">On Mon, Jan 18, 2021 at 1:15 PM Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div>Hi Jenny,<br><br>We are contacting you regarding your order with id:9623471013 , we have received the update from our concerned team that your order has been collected from you on 12/23/20 9:57 PM<br><br>We know that there was a delay in your order and we are really sorry for the inconvenience caused to you. Please be assured as we have forwarded this issue to our concerned team and they are going to make sure that you will not face such issues in your future purchase.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br><br><br>
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<font color="#ff00ff">Thanks and Regards,</font><div>
<span style='font-family:"comic sans ms",sans-serif;font-size:12.8px;font-style:italic'><b><font color="#ff00ff">Jenny Mangahas </font></b></span><font> </font><div><i><font color="#c27ba0"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></font></i></div>
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<font color="#ff00ff">Thanks and Regards,</font><div>
<span style="font-family:'comic sans ms',sans-serif;font-size:12.8px;font-style:italic"><b><font color="#ff00ff">Jenny Mangahas </font></b></span><font> </font><div><i><font color="#c27ba0"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></font></i></div>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043184131645'>Untitled.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945797