Subject: Ticket Assigned - Conversation with jenny
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 11:12:07 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jenny jenny                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jenny Bot:  Hi Jenny ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by car
 d - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554917082            02:59 PM, 18th Jan                   Yahya                   Hi Jenny, Thank you for contacting us.my name is Yahya, How may I help you?           03:01 PM, 18th Jan                     jenny                    hi           03:02 PM, 18th Jan                   Yahya                   Are you still with us???           03:02 PM, 18th Jan                  
    jenny                    please check the refund of this           03:02 PM, 18th Jan                     jenny                    7100           03:02 PM, 18th Jan                     jenny                    9623471013           03:02 PM, 18th Jan                     jenny                    this was purchased dec20           03:02 PM, 18th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:03 PM, 18th Jan                     jenny                    OK           03:03 PM, 18th Jan                   Yahya                   We would like to inform you that the refund has been initiated on 1/2/21 5:28 PM           03:04 PM, 18th Jan                     jenny                    I STILL HAVE ONE ITEM           03:04 PM, 18th Jan                     jenny                    STRIPED TOWEL           03:04 PM, 18th Jan                     jenny                    I DIDNT GET REFUND           03:05 PM, 18
 th Jan                     jenny                    NOR RECEIVE THE ITEM           03:05 PM, 18th Jan                     jenny                             03:05 PM, 18th Jan                     jenny                    HI           03:08 PM, 18th Jan                   Yahya                   please contact us on mail [email-masked]           03:09 PM, 18th Jan                     jenny                    OKAY           03:09 PM, 18th Jan                   Yahya                   ave a great day           03:11 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1997500