Subject: Ticket Assigned - Conversation with hamaf
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 10:32:52 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hamaf hamaf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hamaf Bot:  Hi Hamaf ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8227541846 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96599939899 Bot:  Please wait while we transfer you to an agent Agent
 :  H i Hamaf, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hamaf ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8227541846 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  B
 ot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:17 PM, 18th Jan                   Yahya                   Hi Hamaf, Thank you for contacting us.my name is Yahya, How may I help you?           02:19 PM, 18th Jan                     hamaf                    First of all my name is hamad, not hamaf           02:20 PM, 18th Jan                     hamaf                    I had placed my order and paid on 9th january,  i chose delivery on 16th           02:20 PM, 18th Jan                     hamaf                    Today is 18th, and still i have not received my order           02:20 PM, 18th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           02:21 PM, 18th Jan                     hamaf                    And no one has contacted me, NO ONE !!!!!!!!           02:21 PM, 18th Jan                   Yahya                   Could you please sha
 re your order id so that I can assist you further.           02:21 PM, 18th Jan                     hamaf                    THIS IS THE FOURTH TIME I AM COMPLAINING           02:21 PM, 18th Jan                     hamaf                    8227541846           02:21 PM, 18th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           02:25 PM, 18th Jan                     hamaf                    I am holding           02:25 PM, 18th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           02:26 PM, 18th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           02:26 PM, 18th Jan                     hamaf                    I dont want ur apologies,  i want my items !!!!!!!!           02:26 PM, 18th Jan                   Yahya                   please give me s
 ome time will escalate your concern to the relevant team and will get back to you on email           02:27 PM, 18th Jan                     hamaf                    Four times you people are saying you will contact the concerned and nothing has happened !!!!!!!!!!           02:27 PM, 18th Jan                     hamaf                    I want someone in charge in kuwait to speak to !!!!!!!           02:28 PM, 18th Jan                     hamaf                    Anyone           02:28 PM, 18th Jan                     hamaf                    This is RIDICULOUS           02:28 PM, 18th Jan                   Yahya                   [email-masked] kindly contact us on mail           02:29 PM, 18th Jan                   Yahya                   or call us 18-00-871           02:29 PM, 18th Jan                     hamaf                    I WANT CONTACT NUMBER !!!!!!           02:29 PM, 18th Jan                   Yahya                   18-00-871           02:29 PM, 18th J
 an                     hamaf                    I ALREADY CALLED 1800 NUMBER,  NO ONE RESPONDED           02:29 PM, 18th Jan                     hamaf                    NO ONE ANSWERED           02:29 PM, 18th Jan                     hamaf                    THIS IS USELESS           02:30 PM, 18th Jan                   Yahya                   [email-masked] kindly contact us on mail           02:30 PM, 18th Jan                   Yahya                   do you have any other query ???           02:30 PM, 18th Jan                     hamaf                    are you not reading my comments ?????????           02:31 PM, 18th Jan                   Yahya                   we would like to inform you that kindly try again to contact the same number otherwise contact us through our mail           02:32 PM, 18th Jan                   Yahya                   have a great day           02:32 PM, 18th Jan                                          View conversation in Freshchat 
 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1997327