Subject: Ticket Assigned - Conversation with shayma
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 10:19:13 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shayma shayma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  shayma Bot:  Hi Shayma ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097334142883            02:12 PM, 18th Jan                     shayma                    Ok           02:12 PM, 18th Jan                   Yahya                   Hi Shayma Thank you for contacting us.my name is Yahya, How may I help you?           02:13 PM, 18th Jan                     shayma                    Yes           02:13 PM, 18th Jan                     shayma                    I have returned one item before one month but didn’t get the refund           02:13 PM, 18th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           02:14 PM, 18th Jan                     shayma                    Should be transferred to my account           02:14 PM, 18th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           02:14 PM, 18th Jan                     shayma                    My I’d ??           02:14 PM, 18th Jan                     shayma                    ??           02:15 PM, 18th Jan                     shayma                    They didn’t give me any           02:15 PM, 18th Jan                     shayma                    Hello           02:15 PM, 18th Jan                   Yahya                   please provide us the order number to do the needful           02:17 PM, 18th Jan                   Yahya                   Are you still with us???           02:18 PM, 18th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:19 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1997271