Subject: Ticket Assigned - Conversation with waqas saleem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 10:11:29 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with waqas saleem waqas saleem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  waqas saleem Bot:  Hi Waqas Saleem ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259732487 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567256476        
     02:02 PM, 18th Jan                   Yahya                   Hi Waqas, Thank you for contacting us.my name is Yahya, How may I help you?           02:03 PM, 18th Jan                     waqas saleem                    Hi           02:04 PM, 18th Jan                   Yahya                   How may I help you?           02:04 PM, 18th Jan                     waqas saleem                    I have placed the order one week ago and still it is under process           02:04 PM, 18th Jan                     waqas saleem                             02:05 PM, 18th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           02:05 PM, 18th Jan                     waqas saleem                    How long does it take more, i ca  collect to my select store any time           02:05 PM, 18th Jan                     waqas saleem                    Actuality           02:05 PM, 18th Jan                     waqas saleem        
             Actually i am leaving the kingdom next week so i need the product ASAP else i have cancel           02:06 PM, 18th Jan                   Yahya                   We would like to inform you that as we can see that your order is ready for pickup           02:06 PM, 18th Jan                   Yahya                   you can visit our store and get your order           02:07 PM, 18th Jan                     waqas saleem                    Sure because it still showing under process           02:07 PM, 18th Jan                   Yahya                   YES SURE you can visit our store and get your order           02:10 PM, 18th Jan                   Yahya                   do you have any other query ???           02:10 PM, 18th Jan                   Yahya                   Are you still with us???           02:11 PM, 18th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch 
 with us in case of any unanswered query.           02:11 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1997230