Subject: Ticket Assigned - Conversation with shumail
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 15:21:45 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shumail shumail                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shumail Bot:  Hi Shumail ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Pai
 d by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:04 PM, 17th Jan                   Yahya                   Hi Shumail , Thank you for contacting us.my name is Yahya, How may I help you?           07:05 PM, 17th Jan                     shumail                    Hi. I have requested a return and it has been days but still no one has collected the product yet           07:06 PM, 17th Jan                     shumail                    Kindly assist           07:06 PM, 17th Jan                   Yahya          
          We would like to inform you that the collection time is 3-5 days kindly allow us sometimes and the courier team will contact you soon           07:08 PM, 17th Jan                     shumail                    ?           07:08 PM, 17th Jan                     shumail                    It has been almost 2 weeks since I requested the return           07:09 PM, 17th Jan                     shumail                    I requested the return on 3 January           07:09 PM, 17th Jan                     shumail                    ??           07:12 PM, 17th Jan                     shumail                    Please reply fast           07:13 PM, 17th Jan                     shumail                    Horrible chat service. 13 minutes and nothing           07:16 PM, 17th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           07:18 PM, 17th Jan                   Yahya                   Could you please share your order id so t
 hat I can assist you further.           07:18 PM, 17th Jan                   Yahya                   Are you still with us???           07:19 PM, 17th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:21 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1995242