Subject: Ticket Assigned - Conversation with tabrez
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 15:21:20 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tabrez tabrez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tabrez Bot:  Hi Tabrez ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97430703770 Bot:  Please wait while we transfer you to an agent Customer:  ? Agent:  Hi Tabrez, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Anybody th? Customer:  Hi Mohammed Customer:  How are you doing brother Customer:  Mr. Mohammed as am trying to claim my shukran its showing that you card is temporarily locked Customer:  But my card is active & I’ve credit too Agent:  Apology for late reply. Agent:  Please allow me to check that for you. Agent:  Please can you provide us the email address Agent:  under which your account is registered. Customer:  What under which? Agent:  your registered email account Customer:  [email-masked] Agent:  Have you ordered online recently ? Customer:  Ordered from max Agent:  If yes please provide us the last order number ? Customer:  Not centre point. Agent:  Please provide us the order number for max Customer:  If am trying to order & wabt to use shukran points it showing card is locked Customer:  Sure Agent:  I will surely help you. Customer:  4522413950 Customer:  Much appreciated ?? Agent:  Please allow me to check it. Customer:  Sure Agent:  this is your registered email [email-masked] Customer:  But I recently made changes Customer:  If am not wrong Customer:  Ok no worries that is also mine Agent:  It is still showing the above email Agent:  I would like to inform you that Customer:  If you could unlock it that’s good enough for me Agent:  Your shukran card is now unblocked Customer:  Yeah noted. Agent:  please re link it Customer:  Thanks th. :) Customer:  How to relink? Agent:  To link your Shukran card, please follow the below steps:   1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage   After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points. Customer:  ThAnks mate Agent:  Happy to help you. Agent:  Is there anything else I can help ? Customer:  That would be all thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  Have a blessed day Bot:  Rate our Customer Service Agent Customer:  Thank you Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Tabrez ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  4527541639 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:15 PM, 17th Jan                     tabrez                    Ok           07:16 PM, 17th Jan                     tabrez                    ?           07:17 PM, 17th Jan                     tabrez                    Anybody there?           07:18 PM, 17th Jan                   Yahya                   Hi Tabrez, Thank you for contacting us. How may I help you?           07:19 PM, 17th Jan                   Yahya                   Are you still with us???           07:20 PM, 17th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:21 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1995239