Subject: Ticket Assigned - Conversation with omniya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 14:59:09 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omniya omniya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  omniya Bot:  Hi Omniya ,what do you need help with? Customer:  /startOver Bot:  Hi Omniya ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555366906            06:48 PM, 17th Jan                   Yahya                   Hi Omniya, Thank you for contacting us.my name is Yahya, How may I help you?           06:49 PM, 17th Jan                     omniya                    Regarding the 14 days for return and exchange, in case of online order, is it calculated from the order date or collection date from store?           06:50 PM, 17th Jan                   Yahya                   Are you still with us???           06:50 PM, 17th Jan                     omniya                    Yes           06:50 PM, 17th Jan                     omniya                    Hello?           06:51 PM, 17th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           06:53 PM, 17th Jan                   Yahya                   We would like to inform you that it will be counting from the date of collection           06:53 PM, 17th Jan                     omniya                    Ok ,thank you for your reply           06:54 PM, 17th Jan                   Yahya                   have a great day           06:58 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1995162