Subject: Ticket Assigned - refund???? order has been collected
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 13:44:23 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund???? order has been collected zeeshan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zeeshan Bot:  Hi Zeeshan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment met
 hod.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507317239            05:08 PM, 17th Jan                   Yahya                   Hi zeeshan Thank you for contacting us.my name is Yahya, How may I help you?           05:11 PM, 17th Jan                     zeeshan                    hi           05:11 PM, 17th Jan                     zeeshan                    Dear i am writing here with very disappointment
            05:11 PM, 17th Jan                     zeeshan                    my wife has order a bag on 2nd dec 2020 and later not picked up           05:12 PM, 17th Jan                     zeeshan                    and still we have not get refund .. she is calling on call centre every other day and they are saying we are checking in store bla bal           05:12 PM, 17th Jan                     zeeshan                    and its been a one and half month           05:13 PM, 17th Jan                     zeeshan                    call center always have typical ans that we will get back to you after 48 hours and its been two weeks we are checking to get refund           05:14 PM, 17th Jan                     zeeshan                    i would expect probably you may help           05:14 PM, 17th Jan                     zeeshan                    order No 9619711592           05:14 PM, 17th Jan                     zeeshan                    you there?           05:16 PM, 17th Jan  
                  Yahya                   Please accept our apologise for inconvenience caused.           05:18 PM, 17th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:18 PM, 17th Jan                     zeeshan                    THANKS           05:19 PM, 17th Jan                   Yahya                   We would like to inform you that as we can see that your order has been collected by you on 1/6/21 6:22 PM           05:20 PM, 17th Jan                     zeeshan                    we have not collected any order and even we have asked earlier that we are not going to pick up..           05:22 PM, 17th Jan                     zeeshan                    There might be system error           05:22 PM, 17th Jan                     zeeshan                    the order was placed on 2nd dec and after that 15 days are there to pick up.. then how it was collected on 6th Jan           05:23 PM, 17th J
 an                   Yahya                   Please accept our apologise for inconvenience caused.           05:24 PM, 17th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           05:24 PM, 17th Jan                     zeeshan                    Already this is communicated with you guy and they said we will check in our store within 48 hours           05:25 PM, 17th Jan                     zeeshan                    but 48 hours doesn't mean a week..           05:25 PM, 17th Jan                     zeeshan                    dear for your information on 10th Jan same statement i got email which you are saying will check and get back to you           05:26 PM, 17th Jan                     zeeshan                    its been a week they are already checking and not reply after 10th jan           05:26 PM, 17th Jan                   Yahya                   We would like to inform
  you that we will contact the concern team to do the needful as soon as possible           05:28 PM, 17th Jan                     zeeshan                    DEAR Before two days i got the same statement also           05:29 PM, 17th Jan                     zeeshan                    everyone has same ans           05:29 PM, 17th Jan                     zeeshan                    but no one come up still with solution           05:29 PM, 17th Jan                   Yahya                   kindly allow us sometimes to escalate your case  to the concern team           05:32 PM, 17th Jan                   Yahya                   have a great day           05:34 PM, 17th Jan                     zeeshan                    Sir for your kind info its been one and half month.. and every body said same give us sometime.. emails also same ans.. my question is when this will stop..otherwise it can linger on more a month.. even earlier your people said within 48 hr           05:34 PM, 17th Jan   
                 Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:34 PM, 17th Jan                   Yahya                   do you have any other query ???           05:34 PM, 17th Jan                     zeeshan                    i am not done           05:34 PM, 17th Jan                     zeeshan                    yes           05:34 PM, 17th Jan                     zeeshan                    when this 48 hours will over?           05:35 PM, 17th Jan                     zeeshan                    you there           05:36 PM, 17th Jan                     zeeshan                    Before 6th jan we made a call and asked when our money will refund and now you guy said it was picked           05:37 PM, 17th Jan                     zeeshan                    ????????????           05:40 PM, 17th Jan                   Yahya                   could you please provide us 48hrs to get the updation from the con
 cern team           05:40 PM, 17th Jan                   Yahya                   Are you still with us???           05:42 PM, 17th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:43 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994885