Subject: Ticket Assigned - Conversation with reema
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 13:38:05 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reema reema                    Customer:  1000435893 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Reema ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Y
 our refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:33 PM, 17th Jan                   Yahya                   Hi Reema Thank you for contacting us.my name is Yahya, How may I help you?           05:35 PM, 17th Jan                   Yahya                   Are you still with us???           05:37 PM, 17th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch wi
 th us in case of any unanswered query.           05:37 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994856