Subject: Ticket Assigned - Conversation with anne
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 13:34:11 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anne anne                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anne Bot:  Hi Anne ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4520276924 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  4520276924 Bot:  Please wait while we transfer you to an agent Agent:  Hi Anne, Thank you for contacting us. My name is Ajay. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Anne ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Waiting....... Customer:  ? Customer:  ? Agent:  Hi Anne, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Anne ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Anne, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Kindly help with status of refund for my returned product4521711754 Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  Please note, as per the records we can see that your items has arrived at our warehouse and once we are done with quality check we will initiate the refund Customer:  How long will this take please Agent:  We are sorry, as we cannot comment on the exact date and time. However the refund will be processed within 1 - 2 business days. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Anne ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  IMAGE Agent:  Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Customer:  Hi Tawfik... Customer:  I have just received this dress. Customer:  It was in a very bad state Customer:  Crumbled and crushed Agent:  Please hold for a moment while I gather those details for you. Customer:  Extreme upset the way a supposedly new dress has arrived Customer:  It didn't have properly packaging too Customer:  This is the worst feeling of buying a new shirt Customer:  This was to be gifted to someone Customer:  It doesn't seem to be in a good condition to be gifted Agent:  We apologise for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us. Customer:  If i return it'll take another 3 to 4 days for the return and refund Agent:  The refund  has  been processed  for  the order  4521711754  to your app Agent:  is  this  your order number 4521711754? Customer:  I'm taking about returning this crushed shirt Agent:  4528215545 Customer:  I don't think i can gift this in this state Agent:  ? Customer:  I don't know what you meant by this Agent:  We will make return request  for  the item  kindly  confirm  is  this  order number 4528215545 ? Customer:  Yes it is Customer:  The collar also looks faded Customer:  Pleadr mm Customer:  Please arrange to have the brown shirt sent instead of blue Customer:  I need a fresh n crisp looking shirt Please Agent:  We have created  return request  for  this  item the courier will contact  you within  2-3 days for collection Agent:  Is there anything else I can help you with? Customer:  Will you arrange to have the brown shirt sent too Agent:  Sorry for  that ,only refund Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Anne ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4529070950 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:28 PM, 17th Jan                   Yahya                   Hi Anne, Thank you for contacting us.my name is Yahya, How may I help you?           05:32 PM, 17th Jan                   Yahya                   Are you still with us???           05:33 PM, 17th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:34 PM, 17th Jan                     anne                    Hi, i had ordered a brown shirt           05:34 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994841