Subject: Ticket Assigned - Conversation with ferdauzi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 13:27:27 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ferdauzi ferdauzi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ferdauzi Bot:  Hi Ferdauzi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4529007114 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97430448726            05:08 PM, 17th Jan        
              ferdauzi                    ok           05:09 PM, 17th Jan                   Yahya                   Hi Ferdauzi Thank you for contacting us.my name is Yahya, How may I help you?           05:09 PM, 17th Jan                     ferdauzi                    the courier still not message me           05:10 PM, 17th Jan                     ferdauzi                    i have received  message that today will be the delivery date           05:10 PM, 17th Jan                     ferdauzi                    but 6pm i will leave the office           05:10 PM, 17th Jan                     ferdauzi                    how will i take my order           05:11 PM, 17th Jan                     ferdauzi                    can you track my item what time it will be delivered           05:12 PM, 17th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           05:15 PM, 17th Jan                   Yahya                   Could you please s
 hare your order id so that I can assist you further.           05:15 PM, 17th Jan                     ferdauzi                    4529007114           05:16 PM, 17th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:20 PM, 17th Jan                     ferdauzi                    any update where my order is?           05:20 PM, 17th Jan                     ferdauzi                    ok           05:21 PM, 17th Jan                   Yahya                   We would like to inform the courier team will contact you soon  to collect your order and they will contact you thr           05:21 PM, 17th Jan                   Yahya                   thorough your contact number +97430448726           05:22 PM, 17th Jan                     ferdauzi                    yes           05:23 PM, 17th Jan                   Yahya                   do you have any other query ???           05:23 PM, 17th Jan           
           ferdauzi                    but still now no call           05:23 PM, 17th Jan                     ferdauzi                    i will be leaving office 6pm           05:24 PM, 17th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           05:25 PM, 17th Jan                   Yahya                   have a great day           05:26 PM, 17th Jan                     ferdauzi                    please contact then           05:26 PM, 17th Jan                     ferdauzi                    as soon as possible           05:27 PM, 17th Jan                   Yahya                   sure we will do the needful soon           05:27 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994812