Subject: Ticket Assigned - Conversation with bakhta
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 13:26:13 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bakhta bakhta                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bakhta Bot:  Hi Bakhta ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966544701729            05:08 PM, 17th Jan                     bakhta                    Ok           05:10 PM, 17th Jan                   Yahya                   Hi Bakhta, Thank you for contacting us.my name is Yahya, How may I help you?           05:13 PM, 17th Jan                     bakhta                    Hello           05:14 PM, 17th Jan                     bakhta                    What’s the status of my latest return please?           05:14 PM, 17th Jan                     bakhta                    For Order # 6258579247           05:15 PM, 17th Jan                     bakhta                    I can see I got a refund to my card of 56 SAR           05:15 PM, 17th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:16 PM, 17th Jan                     bakhta                    Ok           05:16 PM, 17th Jan                   Yahya                   We would like to inform you that as we can see that the refund has been initiated to your account for the return item           05:17 PM, 17th Jan                   Yahya                   do you have any other query ???           05:17 PM, 17th Jan                     bakhta                    Ok but the item wasn’t returned           05:18 PM, 17th Jan                     bakhta                    The courrier never called me           05:18 PM, 17th Jan                     bakhta                    I’m honest           05:18 PM, 17th Jan                     bakhta                    The item is still with me I called you several times about it but no one contacted me to pick it up           05:19 PM, 17th Jan                     bakhta                    I don’t want you to think I’m not trying to give it back that’s why I’m texting this time as I’ve spent a lot of money on phone bills with you (Centerpoint)           05:20 PM, 17th Jan                     bakhta                    It’s been more than 2 weeks now           05:21 PM, 17th Jan                     bakhta                    The request was logged on Jan 2 I believe           05:21 PM, 17th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           05:23 PM, 17th Jan                     bakhta                    No problem           05:24 PM, 17th Jan                     bakhta                    Just let me know what I should do there’s nothing more I can do at this stage           05:24 PM, 17th Jan                     bakhta                    Thanks           05:24 PM, 17th Jan                   Yahya                   have a great day Bakhat           05:26 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994809