Subject: Ticket Assigned - Conversation with rawdha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 13:22:51 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rawdha rawdha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rawdha Bot:  Hi Rawdha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629294539 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506947000            05:04 PM, 17th Jan                  
  Yahya                   Hi Rawdha, Thank you for contacting us.my name is Yahya, How may I help you?           05:04 PM, 17th Jan                     rawdha                    I placed an order with wrong size           05:04 PM, 17th Jan                     rawdha                    I would like to adjust size           05:05 PM, 17th Jan                     rawdha                    9629294539           05:08 PM, 17th Jan                     rawdha                    Change size from 14 to 12           05:08 PM, 17th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           05:08 PM, 17th Jan                   Yahya                   We would like to inform you that there is no exchange but you can return the item           05:08 PM, 17th Jan                     rawdha                    The item is not yet delivered           05:09 PM, 17th Jan                     rawdha                    I just did the order online now       
     05:09 PM, 17th Jan                   Yahya                   We would like to inform you that when the order deliver to you , you can apply for return request for the item           05:10 PM, 17th Jan                     rawdha                    Can i cancel order?           05:10 PM, 17th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:12 PM, 17th Jan                     rawdha                    ?           05:12 PM, 17th Jan                   Yahya                   yes you can cancel it and place new one           05:13 PM, 17th Jan                     rawdha                    Okay please cancel order 9629294539           05:13 PM, 17th Jan                   Yahya                   We would like to inform you that your order has been cancelled           05:16 PM, 17th Jan                   Yahya                   do you have any other query ???           05:16 PM, 17th Jan                
      rawdha                    Thank you           05:16 PM, 17th Jan                   Yahya                   have a great day           05:22 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994796