Subject: Ticket Assigned - Conversation with nabeel khan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 12:52:24 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nabeel khan nabeel khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nabeel khan Bot:  Hi Nabeel Khan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263424059 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509817885            04:36 PM,
  17th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           04:38 PM, 17th Jan                     nabeel khan                    hello brother. how are you           04:38 PM, 17th Jan                     nabeel khan                    brother i was placed the order on 12 january. but still they showing me on the status that on placed only           04:39 PM, 17th Jan                     nabeel khan                    please check and let me know the problem           04:40 PM, 17th Jan                     nabeel khan                    are you there.?           04:41 PM, 17th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           04:41 PM, 17th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           04:41 PM, 17th Jan                     nabeel khan                    6263424059        
    04:42 PM, 17th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:43 PM, 17th Jan                     nabeel khan                    ok           04:44 PM, 17th Jan                   Yahya                   We would like to inform you that as we can see that your order has been delivered to the store you can visit the store to collect the order           04:44 PM, 17th Jan                   Yahya                   do you have any other query ???           04:45 PM, 17th Jan                     nabeel khan                    yesterdy i go there and ask about my order. but they said we didn't receive your order yet           04:45 PM, 17th Jan                     nabeel khan                    yesterdy i go there and ask about my order. but they said we didn't receive your order yet           04:46 PM, 17th Jan                   Yahya                   please give me some time will escalate your conc
 ern to the relevant team and will get back to you on email           04:47 PM, 17th Jan                     nabeel khan                    on brother. am waiting for your response.           04:47 PM, 17th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           04:51 PM, 17th Jan                   Yahya                   Are you still with us???           04:52 PM, 17th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:52 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994661