Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 12:22:18 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625322748 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:05 PM, 17th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           04:07 PM, 17th Jan               
       hi                    Hi i wanted to ask for click and collect           04:07 PM, 17th Jan                     hi                    Can someone else pick up my order for me?           04:08 PM, 17th Jan                     hi                    What would they require?           04:08 PM, 17th Jan                     hi                    ??           04:10 PM, 17th Jan                   Yahya                   We would like to inform you that the collection should be by the same  person  but you can give your id and order number to collect it           04:10 PM, 17th Jan                     hi                    For example if my brother will go and collect it           04:11 PM, 17th Jan                     hi                    Will there be an issue?           04:11 PM, 17th Jan                     hi                    As i cannot make it           04:11 PM, 17th Jan                     hi                    Hi it says my order will be refunded?           04:14 PM, 17th
  Jan                     hi                    Is it not there at the max outlet in dfc?           04:14 PM, 17th Jan                     hi                    Can you please let me know?           04:15 PM, 17th Jan                     hi                    Is my order still there?           04:15 PM, 17th Jan                     hi                    ????           04:16 PM, 17th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           04:17 PM, 17th Jan                     hi                    ??           04:17 PM, 17th Jan                     hi                    Is my order there or is it returned?           04:18 PM, 17th Jan                   Yahya                   We would like to inform you that you can provide your iD AND ORDER NUMBER WITH YOUR BROTHER then he will be able to collect the order           04:18 PM, 17th Jan                     hi                    Oh ok           04:18 PM, 17th Jan                    
  hi                    But i got a notification that my order has refunded           04:18 PM, 17th Jan                     hi                    Returned*           04:19 PM, 17th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           04:19 PM, 17th Jan                     hi                    9625322748           04:20 PM, 17th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:20 PM, 17th Jan                     hi                    No problem           04:20 PM, 17th Jan                   Yahya                   as we can see that your order has been return to us and  the refund has been initiated to your accounr           04:21 PM, 17th Jan                   Yahya                   accont           04:21 PM, 17th Jan                     hi                    Oh ok           04:21 PM, 17th Jan                     hi         
            So its not there at the dfc outlet           04:21 PM, 17th Jan                     hi                    Thanks           04:21 PM, 17th Jan                   Yahya                   yes           04:21 PM, 17th Jan                   Yahya                   have a great day           04:22 PM, 17th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:22 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994521