Subject: Ticket Assigned - Conversation with umme
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 12:15:27 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with umme umme                    Bot:  Hi again! Bot:  Please enter your name Customer:  umme Bot:  Hi Umme ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628943480 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:01 PM, 17th Jan                     umme                    Ok           04:02 PM, 17th Jan                   Yahya                   Hi, Thank you for contacting 
 us.my name is Yahya, How may I help you?           04:04 PM, 17th Jan                     umme                    Hey           04:04 PM, 17th Jan                     umme                    I didn't received order           04:04 PM, 17th Jan                     umme                    And i showing its delivered           04:04 PM, 17th Jan                     umme                    Nobody contact me           04:05 PM, 17th Jan                     umme                    While delivery           04:05 PM, 17th Jan                     umme                    I did not received           04:07 PM, 17th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           04:08 PM, 17th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           04:08 PM, 17th Jan                     umme                    Ok           04:08 PM, 17th Jan                     umme              
       9628943480           04:08 PM, 17th Jan                     umme                    This is order nu           04:08 PM, 17th Jan                     umme                    Helo           04:09 PM, 17th Jan                     umme                    Plz tell me what i do           04:09 PM, 17th Jan                     umme                    I did receivey order           04:09 PM, 17th Jan                     umme                    Did not*           04:10 PM, 17th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           04:10 PM, 17th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:10 PM, 17th Jan                     umme                    Plz check how can i get my order           04:10 PM, 17th Jan                     umme                    Ok m on hold kindly check how can i get the parcel           04:11 PM, 17th Jan            
        Yahya                   We would like to inform you that as we can see that your order has been delivered to you on  1/17/21 1:47 PM           04:13 PM, 17th Jan                   Yahya                   Are you still with us???           04:14 PM, 17th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:15 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994486