Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 12:07:14 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Okay Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I want to return one item but no one come to pic pic return item  what can I do Customer:  I'm waiting for 4days Agent:  please note that the courier team will collect the item with in 2-5 business days Customer:  Okay I'm waiting Agent:  you will be contacted soon for collection. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:54 PM, 17th Jan                     hi                    Okay           03:54 PM, 17th Jan                     hi                    Hi nobody come received my return item           03:55 PM, 17th Jan                     hi                    What can I do           03:56 PM, 17th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           03:58 PM, 17th Jan                     hi                    No come received my return item           03:59 PM, 17th Jan                     hi                    What can I do           03:59 PM, 17th Jan                     hi                    I'm waiting still one week           04:00 PM, 17th Jan                     hi                    /startOver           04:01 PM, 17th Jan                     hi                    Hi what can I do           04:01 PM, 17th Jan                     hi                    Nobody come received my return item           04:02 PM, 17th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           04:03 PM, 17th Jan                     hi                    Okay           04:04 PM, 17th Jan                   Yahya                   Are you still with us???           04:06 PM, 17th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:07 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994447