Subject: Ticket Assigned - Conversation with pramod rajan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 11:32:15 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with pramod rajan pramod rajan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  pramod rajan Bot:  Hi Pramod Rajan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0549621938            03:20 PM, 17th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           03:20 PM, 17th Jan                     pramod rajan                    On 16 Jan 21, I placed an order for 02 products through online (order number - 6264535517); I got confirmation & deducted cash from my account. After that its cancelled 01 product by MAX itself, without any justification.  Note: I'm not wishing to waste my money of SAR 18 as delivery charge just only for one product. So, please cancel my order & return back my full amount ASAP.           03:21 PM, 17th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:21 PM, 17th Jan                     pramod rajan                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/37747709131e408625e60040f776095eebb536db/28d3dc336139a9118fa0302d4451f9cb177f4e1a/90d6018e6fd0f59f5f38e1f97cca0ce389602fa0           03:22 PM, 17th Jan                     pramod rajan                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/37747709131e408625e60040f776095eebb536db/28d3dc336139a9118fa0302d4451f9cb177f4e1a/52c3915c4bc4ba4e430d74b574623fa7d7548be3           03:22 PM, 17th Jan                   Yahya                   Sorry, we would like to inform you that after verifying the order, we found out that one item has been canceled for reasons related to quality and in order not to be disturbed by the product, it has been canceled شىي فاث قثبعىي اشس ﻻثثى قثفعقى فخ غخعق شؤؤخعىف           03:22 PM, 17th Jan                   Yahya                   sorry           03:23 PM, 17th Jan                     pramod rajan                    Its not a relevant justification           03:23 PM, 17th Jan                   Yahya                   Sorry, we would like to inform you that after verifying the order, we found out that one item has been canceled for reasons related to quality and in order not to be disturbed by the product, it has been canceled and the refund has been returned to your account           03:23 PM, 17th Jan                     pramod rajan                    I'm not wishing to waste my money of SAR 18 as delivery charge just only for one product.           03:23 PM, 17th Jan                     pramod rajan                    So, please cancel my order & return back my full amount ASAP.           03:24 PM, 17th Jan                     pramod rajan                    I'm not wishing to proceed with order number - 6264535517           03:25 PM, 17th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           03:27 PM, 17th Jan                     pramod rajan                    Thank u. I'm waiting for your or MAX's immediate reply           03:28 PM, 17th Jan                   Yahya                   do you have any other query ???           03:29 PM, 17th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:32 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994276