Subject: Ticket Assigned - Conversation with hi u send me a wrong wristwatches i want to return it
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 16:13:49 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi u send me a wrong wristwatches i want to return it hi u send me a wrong wristwatches i want to return it                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi u send me a wrong wristwatches i want to return it Bot:  Hi Hi U Send Me A Wrong Wristwatches I Want To Return It ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0549138242 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  Today i received my parcel 2 items of my delivery was wrong it is wristwatches Customer:  I want my original order that i placed Customer:  IMAGE Agent:  Could you please share your order id so that I can assist you further. Customer:  I orderd this n i recved a diffrent ones Customer:  IMAGE Customer:  IMAGE Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Customer:  IMAGE Customer:  And i received these totally different plz help me out it never happens before Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Customer:  Ok im waiting Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi U Send Me A Wrong Wristwatches I Want To Return It ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:10 PM, 14th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           08:11 PM, 14th Jan                   Yahya                   Are you still with us???           08:12 PM, 14th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:13 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987625