Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 15:21:53 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:12 PM, 14th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           07:12 PM, 14th Jan                     hi                    Hi           07:13 PM, 14th Jan                     hi                    Ii need to knoe about my return refu d           07:13 PM, 14th Jan                     hi                    9627134953           07:13 PM, 14th Jan                     hi                    This was my order number, and i returned 2 items, i want to know whether it is refunded or not           07:14 PM, 14th Jan                     hi                    Hlo           07:15 PM, 14th Jan                     hi                    Hello           07:15 PM, 14th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:16 PM, 14th Jan                     hi                    Ok           07:16 PM, 14th Jan                   Yahya                   we would like to inform you that the items has been deliver to us today so its 4-15 days to be initiated to your account           07:18 PM, 14th Jan                   Yahya                   do you have any other query ???           07:18 PM, 14th Jan                   Yahya                   Are you still with us???           07:18 PM, 14th Jan                     hi                    And there was a cancelled item in another ritem           07:19 PM, 14th Jan                     hi                    Order no           07:19 PM, 14th Jan                     hi                    9627592175           07:19 PM, 14th Jan                   Yahya                   2 items has been returned           07:19 PM, 14th Jan                     hi                    Yes that was in naother order, and cancelled item was anoyher order           07:20 PM, 14th Jan                   Yahya                   We would like to inform you that the refund has been initiated to your bank account on 1/10/21 1:46 AM           07:20 PM, 14th Jan                   Yahya                   do you have any other query ???           07:20 PM, 14th Jan                     hi                    Amount?           07:20 PM, 14th Jan                   Yahya                   its need to 7 days to be appear at your account           07:21 PM, 14th Jan                     hi                    Ok           07:21 PM, 14th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:21 PM, 14th Jan                     hi                    Thnx           07:21 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987512