Subject: Ticket Assigned - Conversation with amy
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 15:15:36 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amy amy                    Bot:  Hi again! Bot:  Please enter your name Customer:  amy Bot:  Hi Amy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628236468 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok great Agent:  Hi Amy, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  Hello my order is meant to be coming today but I haven’t got a text message saying it’s out for delivery so could you just inform me if it is coming today Customer:  The order number is 9628236468 Agent:  Please note that as we can check your order has already been shipped from the warehouse and on its way with the courier team. Agent:  please confirm your contact number: +971553165702 Customer:  Yes that is my number Agent:  thank you for confirming the contact number. Customer:  Thankyou just have had no notification from the Dilivery but is it still coming today ? Agent:  You can track your order at https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP011321001196&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar Customer:  Ok thankyou !! Have a great day !! ?? Agent:  our courier team will contact you soon in order to arrange the delivery. Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Amy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628236468 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:08 PM, 14th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           07:09 PM, 14th Jan                   Yahya                   Hi, Thank you for contacting us. How may I help you?           07:09 PM, 14th Jan                     amy                    Hello my order is meant to be coming today but I haven’t got a text message saying it’s out for delivery so could you just inform me if it is coming today.As I’m not sure if I will be in tomorrow.Thankyou  .My order. Number is 9628236468           07:09 PM, 14th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:10 PM, 14th Jan                   Yahya                   Please note that as we can check your order has already been shipped from the warehouse and on its way with the courier team.           07:11 PM, 14th Jan                     amy                    Does that mean it’s coming today or tomorrow           07:11 PM, 14th Jan                     amy                    ? ??           07:12 PM, 14th Jan                   Yahya                   it might reach today           07:12 PM, 14th Jan                     amy                    Oh ok .           07:13 PM, 14th Jan                   Yahya                   do you have any other query ???           07:13 PM, 14th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:15 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987500