Subject: Ticket Assigned - Conversation with hana zakiya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 14:42:29 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hana zakiya hana zakiya                    Bot:  Hi again! Bot:  Please enter your name Customer:  hana zakiya Bot:  Hi Hana Zakiya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9621521019 Bot:    Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Hana, Thank you for contacting us. My name is Mohammad. How may I h
 elp you? Customer:  Okay Customer:  I got a message that the order is cancelled Customer:  But the money is yet not refunded Customer:  I made a card payment Agent:  Could you please share your order number so that I can assist you further? Customer:  9621521019 Agent:  please let me check it. Agent:  we apologies for that Agent:  as we can check that your order was cancelled by the system Agent:  as the item you choose was out of stock. Customer:  Okay so what about the money Agent:  Your refund for AED 32.4 will be refunded back very soon Customer:  Okay thankyou Agent:  welcome. Agent:  Is there anything else I can Help ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a 
 new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hana Zakiya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the t
 ransaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:35 PM, 14th Jan                   Yahya                   Hi Hana, Thank you for contacting us.my name is Yahya, How may I help you?           06:37 PM, 14th Jan                     hana zakiya                    Our order was cancelled by centrepoint on 11 December and we still havent got the refund           06:38 PM, 14th Jan                     hana zakiya                    Its been more than a month now           06:38 PM, 14th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           06:38 PM, 14th Jan                     hana zakiya                  
   9621521019           06:39 PM, 14th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:39 PM, 14th Jan                     hana zakiya                    Ok           06:40 PM, 14th Jan                   Yahya                   We would like to inform you that your order has been cancelled and the refund has been return to your account           06:40 PM, 14th Jan                   Yahya                   Are you still with us???           06:42 PM, 14th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:42 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987404