Subject: Ticket Assigned - Conversation with olevia
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 14:13:40 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with olevia olevia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  olevia Bot:  Hi Olevia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627834025 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585950286 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Olevia ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:58 PM, 14th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           06:00 PM, 14th Jan                     olevia                    Hello           06:00 PM, 14th Jan                     olevia                             06:00 PM, 14th Jan                     olevia                    The shoe was collected yesterday but it has not been updated here           06:01 PM, 14th Jan                     olevia                             06:02 PM, 14th Jan                     olevia                    This is the order number if it might help           06:02 PM, 14th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           06:04 PM, 14th Jan                     olevia                    Order ID as in?           06:04 PM, 14th Jan                   Yahya                   We would like to inform you that the pic which you sent is not appear           06:06 PM, 14th Jan                     olevia                    9627834025           06:07 PM, 14th Jan                     olevia                    That’s the order number           06:07 PM, 14th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:08 PM, 14th Jan                     olevia                    Sure           06:08 PM, 14th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           06:09 PM, 14th Jan                     olevia                    Thanks but can you confirm that it has been returned.. my question was why it’s not showing on the system           06:10 PM, 14th Jan                   Yahya                   the item has been return           06:11 PM, 14th Jan                   Yahya                   do you have any other query ???           06:12 PM, 14th Jan                     olevia                    Thanks! No other query           06:12 PM, 14th Jan                   Yahya                   have a great day           06:13 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987321