Subject: Ticket Assigned - Conversation with khan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 14:03:02 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khan khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khan Bot:  Hi Khan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263595519 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506101136            05:51 PM, 14th Jan                   
 Yahya                   Hi Khan, Thank you for contacting us.my name is Yahya, How may I help you?           05:52 PM, 14th Jan                   Yahya                   \           05:52 PM, 14th Jan                   Yahya                   Are you still with us???           05:53 PM, 14th Jan                     khan                    Hello           05:53 PM, 14th Jan                     khan                    Yes sure           05:54 PM, 14th Jan                     khan                    Actually i placed an order delivery status not yet updated & if still under process i woyld like to pick 1 or 2 itema it now as needed urgently           05:55 PM, 14th Jan                     khan                    Items           05:55 PM, 14th Jan                     khan                    R u there?           05:56 PM, 14th Jan                     khan                    Hello           05:57 PM, 14th Jan                   Yahya                   Could you please share your order id s
 o that I can assist you further.           05:57 PM, 14th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           05:57 PM, 14th Jan                     khan                    6263595519           05:58 PM, 14th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:59 PM, 14th Jan                     khan                    Sure           05:59 PM, 14th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           06:01 PM, 14th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           06:01 PM, 14th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:02 PM,
  14th Jan                     khan                    But it would take how much time as max 1 hour i could wait otherwise i should look for other suitability, so kindly advise its possible           06:02 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987282