Subject: Ticket Assigned - Conversation with amy
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 12:49:18 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amy amy                    Bot:  Hi again! Bot:  Please enter your name Customer:  amy Bot:  Hi Amy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628236468 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Thankyou Agent:  Hi Amy, Thank you for contacting us. my name is Yahya, How may I help you? Customer:  Hello my order is meant to be coming today but I haven’t got a text message saying it’s out for delivery so could you just inform me if it is coming today Customer:  My order number is 9628236468 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Yes sure ! Thankyou Agent:  We would like to inform you that as we can see that your order has been shipped and the courier team will contact you for collection soon Customer:  Oh ok just I didn’t get a text saying it out for delivery so I didn’t think it still was coming Customer:  Thankyou for your help have a good day ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Amy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628236468 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:43 PM, 14th Jan                     amy                    Ok thanks           04:44 PM, 14th Jan                   Yahya                   Hi Amy, Thank you for contacting us.my name is Yahya, How may I help you?           04:45 PM, 14th Jan                     amy                    Hi, contacted contacted before about my order and I still haven’t had any updates from my delivery so is it coming today?           04:45 PM, 14th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           04:46 PM, 14th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           04:46 PM, 14th Jan                   Yahya                   Are you still with us???           04:48 PM, 14th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:49 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987049