Subject: Ticket Assigned - Conversation with klevy
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 12:16:28 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with klevy klevy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  klevy Bot:  Hi Klevy ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97450754434            04:01 PM, 14th Jan                     klevy                    Thank you           04:01 PM, 14th Jan                     klevy                    Bot           04:02 PM, 14th Jan                     klevy                    Waiting for a live customer service           04:02 PM, 14th Jan                   Yahya                   Hi Klevy, Thank you for contacting us.my name is Yahya, How may I help you?           04:02 PM, 14th Jan                     klevy                    Hello Yahya, good day.           04:02 PM, 14th Jan                     klevy                    I have received my order today, unfortunately one of my item was not the right size against my order.           04:03 PM, 14th Jan                     klevy                    Can you compensate me on that? What and How? Thank you.           04:03 PM, 14th Jan                     klevy                             04:04 PM, 14th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           04:04 PM, 14th Jan                     klevy                             04:04 PM, 14th Jan                   Yahya                   please provide us the order number to do the needful           04:05 PM, 14th Jan                     klevy                    Please see attached photos for your reference.           04:05 PM, 14th Jan                     klevy                             04:06 PM, 14th Jan                     klevy                    FC0114211000621           04:07 PM, 14th Jan                   Yahya                   we would like to inform you that the pic which you sent is not avaialble           04:07 PM, 14th Jan                     klevy                    Okay noted           04:07 PM, 14th Jan                     klevy                    This is the order number right? Commencing FC?           04:08 PM, 14th Jan                     klevy                    NO           04:08 PM, 14th Jan                     klevy                    L           04:08 PM, 14th Jan                     klevy                    LM4528461916           04:08 PM, 14th Jan                     klevy                    Sorry I wasn't reading, I just noticed right now the oreder nos.           04:09 PM, 14th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:10 PM, 14th Jan                     klevy                    Roger that           04:10 PM, 14th Jan                     klevy                    FYI the label on the items written S the size, when I opened it is a Large size.           04:12 PM, 14th Jan                   Yahya                   We would like to inform you that we created a return request for the item and the courier team will contact you for collection           04:12 PM, 14th Jan                     klevy                    What does returned means? I don't have to make a return instead I just need an exchange.           04:13 PM, 14th Jan                   Yahya                   We would like to inform you that we are truly sorry there is no exchange at this time           04:14 PM, 14th Jan                   Yahya                   do you have any other query ???           04:15 PM, 14th Jan                     klevy                    Okay no problem, I'll just re order the item by change.           04:15 PM, 14th Jan                     klevy                    How long it takes for returned items?           04:15 PM, 14th Jan                   Yahya                   from 2-3days           04:16 PM, 14th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:16 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1986939